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How do I change an existing order?
Call Entrex at 905-366-1455 (local) or 1-800-668-4667 (toll free) as soon as possible. When you reach us, ask for Sylvie in Order Entry. If you've reached us early enough, we should be able to switch the item for you.
If you wish to know the availability of the item, ask for Customer Support.
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What support is available after I buy a product?
We offer lifetime support for all Entrex products. We encourage you to call us at any time for troubleshooting or support with any of our items. Our excellent technical support team is able to assist you during normal business hours: Monday-Friday, 8:30am-4:30pm EST.
We also supply manuals, datasheets, and other supporting materials on our website. Click here to browse our installation manuals.
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How long is my product warranty?
Each product is different. The typical warranty period for products is 3 years from the date of order. Some products have a 5 year warranty, while select items offer a lifetime warranty.
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What is the process for obtaining special drawings?
If you need a special drawing, please call, fax, or email a brief outline of your particular application to Glenn Woodworth. Our phone and fax numbers can be found here, and Glenn's email is glenn@entrexcan.com.
In order to ensure the best possible result, a further discussion may be required to cover the details. After an understanding is reached, a drawing will be prepared for your review.
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Can you help me select an item for my application?
Yes, we absolutely can! Entrex has factory-trained personnel for all of the products we offer. The members of our team have many years of hands-on experience in the automatic door, security, and access control industries. Our knowledge is a resource for you to use in selecting the right product for your application.
Simply contact us and outline your application. We'll put you in touch with the most qualified person to help you.
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What information does Entrex require about my application to help me choose the best product?
If you need help choosing the best product for your application, just let us know the general layout of the installation, and any special requirements or considerations that make the job unique.
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You don't have the item I need in stock! How can I get it?
Although we stock the most popular items in our warehouse, we may have to order certain products. Just let us know what you're looking for and we will strive to get it to you as quickly and cost-effectively as possible.
If you know that it is a product that you will regularly need, our staff can work with you to put it into our regular stocking program for your convenience.
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What is the Door Controls Canada "Core Return ARS Program"?
The Door Controls Canada "Core Return ARS Program" allows customers to return cores from anywhere in Canada back to our warehouse, easily and at no cost to you.
Every shipment of rebuilt parts comes with an ARS label. Simply follow the instructions on the back of the label, and ship the core back to us within 14 days of purchase. You will not pay freight charges unless you send the core back after the 14 day period.*
*Shipments sent after the 14 day free return period will be subject to billing for the applicable freight cost.
